Welcome to Innov8tif Support & Development site available for our enterprise clients.

If you are new to this system, please read the User Guide.

Please note that our support engineering team is based in Selangor, Malaysia. Business hours are as follows:

Monday to Friday
9:00am to 5:00pm GMT +8

The following are the designated public holidays which are non-business days:

Year 2021

Jan-1 New Year
Jan-28 Thaipusam
Feb-12 Chinese New Year
Feb-13 CNY (2nd Day)
Apr-29 Nuzul Al-Quran
May-1 Labour Day
May-13 Hari Raya Aidilfitri
May-14 Hari Raya Aidilfitri
May-26 Vesak Day
Jun-7 Yang Dipertuan Agong's Birthday
Jul-20 Hari Raya Haji
Aug-10 Awal Muharram (Maal Hijrah)
Aug-31 National Day
Sep-16 Malaysia Day
Oct-19 Prophet Muhammad's Birthday
Nov-4 Deepavali
Dec-11 Sultan of Selangor's Birthday
Dec-25 Christmas

Ticket Priority

Priority Description
High System is completely inaccessible
Medium System is accessible, but system is experiencing high rejects, or slow response,
or intermittent performance issue, or functioning irregularly.
Low Non-critical system errors, but nevertheless requires action or attention.

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